Refund policy

We hope you are fully satisfied with every purchase from our store. Should you encounter any issues with your order, this policy outlines all clear rules and procedures for returns and refunds.
Return Eligibility Period
You are allowed to submit a return request within 30 calendar days after your parcel is delivered. This 30-day timeline commences on the exact delivery date of your order.
Return Requirements
All merchandise must remain unused, retain its original state, and be sent back with intact original packaging. All attached tags, labels and matching accessories have to be enclosed together.
Valid purchase documentation is mandatory for processing returns. You may provide your order number or purchase receipt as proof.
Non-Returnable Goods
For hygiene and safety concerns, the below products cannot be returned once opened: skincare products, cosmetics, personal care goods, earphones and intimate apparel.
Damaged, Incorrect or Undelivered Orders
If your package arrives broken, contains mismatched items, or fails to be delivered as scheduled, please reach out to us within 48 hours upon actual or estimated delivery. Kindly attach your order number and corresponding photos for reference. We will resolve the issue by sending a free replacement or issuing a full refund that covers all shipping fees you initially paid.
How to Submit a Return Request
Send an email to olaezauo@gmail.com, and include your order number as well as the specific reason for your return.
Our customer service team will respond to you within 1 to 2 working days, along with detailed return guidelines and our designated return address.
Return Shipping & Fee Rules
Returns caused by personal preference changes: The customer shall bear all return delivery costs.
Returns due to damaged, defective or incorrectly shipped items: We will supply a prepaid shipping label and fully cover all return freight charges.
Refund Guidelines
After we receive and complete the inspection of your returned package, we will inform you of the refund approval result within 1–3 business days.
Once approved, the fund will be refunded to your original payment account within 5–10 working days. Please note that banks may require extra processing time to complete the fund transfer.
Only orders with damage, defects or shipping errors are eligible for a full refund of the original delivery fees.
Exchange Arrangement
We do not offer direct exchange services at present. The most efficient solution is to finish the return process of your current item, and place a brand-new order for your desired product after your refund gets approved.